Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return or exchange, your item must be unused and must be in original condition, with all labels, tags, and the sale invoice intact. It must also be in the original packaging.
Non-returnable items:
- Artwork, Calligraphy, Paintings، Sketches and customized products
- Jewelry and cosmetics
To complete your return or exchange, we require a receipt or proof of purchase.
Once your return is received and inspected, we will contact to you via Phone Call / WhatsApp or Email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.
Sale items
Only regular priced items may be refunded. Items that are on Sale or Discount cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@hayabyrabi.com and send your item to: Rabi Pirzada Foundation, 87K Commercial DHA Phase 1 Lahore.
To return or exchange your product, you should mail your product to: Rabi Pirzada Foundation, 87K Commercial DHA Phase 1 Lahore
Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at info@hayabyrabi.com for questions related to refunds and returns.